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RYA Practical and Theory courses / Non RYA Courses and Cruises

Statement

Commodore Yachting Ltd is a RYA Training centre providing RYA Practical and Shorebased training from their Gosport Marina base. Online RYA training is also delivered on behalf of RYA Interactive and Navathome. If you are taking an online course, you can find the relevant Terms and Conditions towards the end of this document.

Booking – Bookings may through our web shop, by telephone or e-mail. Full payment is required to confirm a booking made within 42 days of the course or 25% deposit for bookings made more than 42 days before the course begins. Telephone and e-mail bookings will be held for 3 days. The booking will be confirmed on receipt of full payment or deposit and completed registration form. This will indicate that our terms and conditions have been accepted. The deposit is non-refundable once the booking is accepted. All bookings will be confirmed in writing by the issue of your booking confirmation and joining instructions. The balance of fees must be paid 42 days prior to the course commencement date. If the balance of fees is not received 42 days before the course commencement date, Commodore Yachting Ltd reserves the right to cancel the booking and offer it for resale – final reminders will not be sent and the client remains liable for the balance of fees.

Registration Form – Registration Forms must be completed for all courses and cruises to comply with RYA requirements and to assist us to attend to any special needs. Should you fail to complete a registration form after being requested to do so, we will assume that you agree to any terms and conditions and accept that we will be unable to attend to any special requirements or tailor the course to your experience.

When you complete the Registration Form, we will ask you for various types of information:

Contact details – we will use these to confirm your booking and send essential information about your course.

On successful completion of your Day Skipper or Coastal Skipper course your name, contact details, date of birth, certificate number and date of issue will shared with the RYA through a secure web portal on www.rya.org.uk. The data will be stored on the RYA’s central database. This information allows the RYA to record your qualification, to update any records they may hold for you, and to verify or replace your certificate if required. For further information on how the RYA will deal with your data, please see the RYA’s privacy policy at www.rya.org.uk/go/privacy.

On successful completion of all other courses, your name, certificate number and date of issue will be stored for up to 7 years. This information allows us to verify or replace your certificate if required.

Student Records –  Commodore Yachting will keep a record of your training to include name, contact details, certificate number, date and outcome of course, instructor, ports visited and mileage. If you do not wish you details to be stored then you may request that they are deleted. However, neither the centre nor the RYA will be able to replace or verify your certificate in the future should you request this.

We will keep this information on file in order to help you in the future should you need it. This could be that you need a replacement certificate or advice about continuing you training. You may request that we delete your contact details at any time.

SRC exam papers will be stored for up to 5 years in accordance with RYA requirements.

Feedback – We will also write to you to ask for your feedback. This is a RYA requirement but it also helps us to respond to you after the course if necessary and to improve our service for others. We may share your feedback with your instructor and the rest of the team. Generally, this is a great way of passing on praise where it is due but sometimes things are not so positive. In these instances, we are sensitive to how this information is shared and of course you can always leave your feedback anonymously. The RYA may contact students when necessary for quality assurance of RYA training and for example in the investigation of a complaint or incident. In these instances the information is used solely for the requested purpose and is not entered on to the RYA central database

We use secure providers to collect feedback and you will receive a personal e-mail request after your course.

Special Requirements – You will be given the opportunity to tell us about any special requirements you may have. This could be because of a medical condition, mobility issues or educational special needs. You can tell us about these when you make your booking in which case they will be kept together with your contact details. You will also have the choice to give us this information when you arrive whereby it will be destroyed when you complete the course. It does help us to have advance notice of your needs when we are planning your training.

Payment – In order to keep course costs down we have the following options for making payments. Payments for course fees can be made by bank transfer, credit card or debit card. (credit cards, business debit and all overseas cards will incur a 2.5% surcharge). We are unable to accept cheques or cash paid into our bank account. Should cash be paid, a charge will be made to cover bank charges. Payments made by Paypal will also incur charges to cover Paypal charges.

Cancellation – A cancellation must be made in writing (email is acceptable) and is deemed to take effect on receipt. Cancellation less than 42 days prior to the course commencement date will result in forfeiture of all fees paid or due however we will do our best to try to re-sell the place and if successful the client will only forfeit the deposit. Cancellation more than 42 days prior to the course commencement date will only forfeit the deposit or 25% of the course fee if full payment has been made. It is therefore strongly recommended that you take out travel insurance which will cover you should you need to cancel your booking. If a client leaves a yacht and / or abandons a course before the scheduled termination date and time for whatever reason, no refunds will be given and additional travel costs or other expenses incurred will not be reimbursed.

Cancellation by Commodore Yachting Ltd – If Commodore Yachting Ltd has to cancel because of circumstances beyond its control including sickness, accidents, travel delays, weather, strikes, war or civil disturbance, then alternative dates will be offered or a full refund of course fees already paid will be made. No liability will be accepted by Commodore Yachting Ltd for incidental expenses incurred – we recommend that your travel insurance covers holiday cancellation. In the event of the yacht being unable to return to port, or any other agreed final destination, on time, due to weather, engine breakdown or any other circumstances, clients may elect to stay with the yacht at no extra charge, or make their own arrangements to return at their own expense. In the event of the insufficient numbers to enable the course to run we will offer alternative dates or a full refund of course fees only.

Cancellation of VHF Assessments

Cancellation or failure to attend a VHF assessment without the notice above will result in loss of assessment fee. Rebooking of the assessment is possible upon the payment of the assessment fee:

Group assessment session – £30.00

Private assessment session – £60.00

The licence fee of £60.00 is payable in addition to these fees upon completion of the assessment.

Examinations – Should an exam be cancelled by the examiner for any reason we will reschedule the exam for a mutually convenient time to include: providing a suitable yacht, crew and examiner. Students will be responsible for their own costs incurred in attending a rescheduled exam.

Pre Course Requirements – by accepting these terms and conditions it is agreed that the suggested pre course requirements have been read and understood. We do not accept liability for anyone attending a course without adequate preparation. If in any doubt please contact us.

Itinerary – We reserve the right to alter a proposed itinerary based on weather and sea conditions and strength of the crew. The safety and well being of the yacht and crew is paramount and will be the first consideration when passage planning. No refund will be given if an itinerary is changed.

Insurance – The Yachts provided by Commodore Yachting Limited conform to the Department of Transport’s Code of Practice for Small Commercial Vessels. They are fully insured against accident, third party liability and personal injury arising from negligence by Commodore Yachting Limited. However Commodore Yachting accepts no liability for personal accident or loss or damage to the property of the client. Students are advised to take out the appropriate holiday insurance to cover these eventualities and cancellation charges. Topsail Insurance may be able to help you with this.

Skipper’s Authority – Decisions made by the Skipper / Instructor are final in respect of the safety of the vessel, well being of the crew and progress of the course; even to the extent of requiring a student to leave the vessel in exceptional circumstances. In the event of any complaints matters should bought to the attention of the skipper at the earliest opportunity. If the skipper cannot resolve the issue the complaint should be passed to the Principal of the school and if he is unable to resolve the matter it should be forwarded to the RYA.

Time at Sea – Every effort will be made to give students as much time at sea as possible however, if in the Skipper’s opinion weather conditions, safety or any other consideration renders it imprudent, the Skipper’s decision is final.

Should a vessel become unseaworthy or any reason whatsoever, the School will inform the Student immediately. Every attempt will be made to enable the course to continue including allocating another vessel if available. No liability shall attach itself to the School beyond the refund of the full fee paid by the student(s) or unused portions thereof.

The course fee includes 2/3* basic meals a day on board the yacht, hire of wet weather gear, mooring fees and all fuel used during the course . * No evening meal on 2 day weekend courses, 2 evening meals on 5 day courses, 3 evening meals on 9 day courses.

Breakages, Losses and Damage – All breakages, losses and damage caused must be immediately notified to the Skipper or Principal for safety reasons. Students shall be liable for any loss or damage to School’s equipment up to £100 per item. Where a student is deemed negligent liability will be to the full value of the item.

Cleaning – Students are respectfully asked to leave the boat as they found it. All crew members will be expected to take part in cleaning, cooking and any other duties required for the smooth running of the yacht including an end of course / cruise clean inside and out.

Exams – Students taking an exam are expected to clean the boat once the examiner has left. Failure to do so will incur a cleaning charge of £50 per person.

Certificates – All RYA courses follow the requisite syllabus and certificates will only be issued at the end of a course if, in the opinion of the School’s Instructors and Principal, the Student has reached the necessary standard. The School Principal’s decision shall be final and accepted by all Students.

Lost certificates – There is a charge of £25.00 for the re issue of a Day Skipper or Coastal Skipper certificate. Competent Crew certificates can be re issued for a charge of £10.00.

Lost property – We have a vast amount of lost property on site, if anything is left behind we will keep it for 2 weeks only. If, after 2 weeks it has not been claimed we donate items to charity shops as we simply do not have the space to store them. If your property is clearly named it will assist us in repatriation. If you would like your property returned, we request that you send us an appropriately sized postage paid box or envelope. We regret that we cannot be held responsible for the loss or damage to property left behind, not the loss or damage of items in transit back to their owner.

Please remember to check you have all your belongings when you leave.

Participation – Students will be expected to participate in all duties that are part of crewing a sailing yacht such as cooking, cleaning  and routine maintenance as required by the Instructor. At the end of the course all Students will be expected to leave the vessel as found and will all play a part in cleaning, scrubbing decks and filling water tanks.
Students taking an exam are required to clean the boat once the examiner has left. Failure to do so will incur a cleaning charge of £100 which will be divided between all students on board.

Should a student miss parts of the course due to illness, sea sickness, lateness, use of mobile telephones, social media, skype, work or home based issues or any activities that interfere with teaching we will not be responsible for non completion of the course or extend our Pass Promise guarantee.

Instruction in English – The RYA dictate that all RYA courses are taught in English. Should a student have difficulties as a result of their level of English we will not be able to significantly slow the pace of the course or extend our Pass Promise guarantee.

Special requirements – Please advise us of any special requirements on your booking form. We will do our best to accommodate any special requirements but on occasions will request that you bring foods for special diets. We cannot be held responsible of any special requirements not met but will do our utmost to assist if advised in writing at the time of booking.

Sea Time – Every attempt will be made to give pupils maximum sea time. However, if in the Skipper’s opinion weather conditions, safety or any other consideration renders it imprudent, the Skipper’s decision is final.
Disclaimer  – No liability is accepted for any Student’s vehicles, possessions in the vehicle, on the pontoons or in the Schools vessels or accommodation.
No liability is accepted for Students whilst attending a course or activity or on marina property including pontoons or vessels. Students participate in any aspect of any course at their own risk.

Photographs – We may use photographs or moving imagages taken during courses or cruises for training, publicity and promotional purposes. If you would prefer that we did not photograph or film you, please let us know by email before the course starts and tell your Instructor at the beginning of the course.

ICC Assessments

Your responsibility – Your navigation knowledge and experience should be at the level sufficient to pass a Day Skipper theory exam. You practical boat handling, navigation and sailing ability should be at a level sufficient to pass the Day Skipper practical course. It is recommended that you read the RYA ICC handbook. We can recommend publications that will help you to revise your theory or you can take a 5 day theory course in our classroom or an on-line course through us. You will need to be aware that we will be making an assessment of your ability and will not be teaching skills during the assessment and you may be advised that training is required before an ICC is awarded. You will need to provide at least one crew member (not taking the ICC) to crew for you. We can provide crew for you if required for a fee and providing sufficient notice is given.

Our responsibility – We will provide a RYA instructor and yacht for the duration of the assessment who will ask you to demonstrate your navigation and skippering skills. If you reach the required standard we will sign the ICC form for you to send to the RYA together with a fee (free for RYA members) The RYA will send you your ICC license, please allow up to 28 days for this to arrive.

The ICC application form will be available from the RYA website www.rya.org.uk/go/iccform or in hard copy from RYA House (email certification@rya.org.uk). This form must be used by anyone applying for an ICC on or after that date, whether they are completing an ICC Assessment, CEVNI test or using existing certificates to support an application.

Eligibility – You will need to provide proof of eligibility. A copy of the photo page of your passport or a recognised national identity card must support your application unless you are eligible through British residency, in which case a copy of a utility bill, bank statement, driving licence or recognised national identity card showing British address must be sent.

Please follow this link to check if you are eligible for an ICC 

Validity

An ICC allows the holder to voyage internationally but only to countries that have chosen to accept it, and subject to any prescriptions made by that country.

Terms and Conditions for Courses through RYA Interactive

Students have the opportunity to try a taster course and satisfy themselves that course is suitable and will run on their device before purchase. The RYA monitor access to this taster course. Refunds will not be given should the course prove to be unsuitable or not function on a particular device.

To enable access to your online course we need to share some of your personal data with the RYA via your user profile in www.ryainteractive.org. This learning management website is hosted and maintained by a third party called Learning Pool, who will not use your personal information for any reason other than enabling your course.

Your name and email address will be entered on www.ryainteractive.org in order to create your user account. On your first access to the site, you will be asked to enter your address and date of birth. You will have access to the site for one year in order to complete your online course. During this period, your personal information will be held on the website by Learning Pool and be available to this training centre and the RYA for the purpose of managing your course.

Instructional support will be provided by this training centre for a period of 12 months from the date of your course booking.

On completion of your course, your name, email, date of birth and address will be transferred to the RYA’s central database for the purpose of recording details of the course and any certification you gain as a result of it. This information allows the RYA to record your certification, to update any records they may already hold about you or your qualifications and to verify your certificate if required. After one year from the date of your enrolment on the course, your user account will be removed from www.ryainteractive.org.

Full details of how the RYA will deal with your personal information will be displayed when you first access www.ryainteractive.org.

Last modified: Monday, 5 February 2018, 11:26 AM

 

 

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Terms and Conditions On-line theory courses delivered by Navathome

Payments
Payments for course fees are due, in full, at the time of enrolment.
Payment can be made by bank transfer or by card in GBP, drawn on a UK bank.
We regret that we no longer accept cheques.
Once payment has been made and confirmed students will be sent the student pack and be supplied with the log in information to access the online course.
The student pack will be sent on the next working day. Delivery within the UK is included in the course price. There is an extra charge for delivery to Europe and further afield.

Niether Commodore Yachting Ltd or Navathome will not be held responsible for any duty or expenses incurred in the country of delivery.

Navathome On-line course

Under Navathome.com and consumer protection (Distance Selling) regulations you have a statuary cooling off period of 14 business days from the day, your receive your course. During this period you can cancel your purchase up to 14 days from the day of purchase.

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At any time during this period you can notify Commodore Yachting Ltd that you wish to cancel your contract with us and we will give a full refund including any delivery charges.
The course materials must be returned unopened and in an ‘as new’ condition and the return postage paid.
If the course materials are being returned because they are faulty then Commodore Yachting Ltd  will refund any postage costs.
Access to the online course material is terminated immediately.
You will not be able to claim a full refund if the course material has been damaged or if you have no proof of purchase.
Commodore Yachting Ltd reserves the right to deduct for the net cost of any missing or damaged course materials and postage.

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Course expiry
There is an extendable access period of 6 months set for the course. An admin fee of £30 is charged for each time the course is extended.
If the access lapses it can still be extended anytime within a period of 3 years from the date the access period lapsed.
If a course remains dormant for more than 3 years, (has lapsed and not been extended within a period of three years) it will be terminated and the log in removed.
Once a student has passed the assessment their course is complete and their access terminated.

Internet access
Students must have access to the internet and email to complete the course.

Users
The course is not transferable and access is for the applicant only.

Compatibility 
Please check that the free trial runs on your device before booking.
The courses do not use a platform so work on most devices including Ipad, Iphone, PC, Mac, Android etc.
There some issues with the free chart plotter simulator provided by the RYA. It works on PC and Mac but not on mobile devices. It is not essential to the courses so can be worked around if a student does not have access the PC based units.

Pre course knowledge
Students should be at the correct level for the course being taken. No previous experience is required to take the Day Skipper theory course, Day skipper level theory is required for the Coastal/Yachtmaster theory and Coastal/Yachtmaster theory is required before taking the RYA Ocean theory.

What we provide
We will provide online back up and land line telephone backup as required by each student and every endeavor will be made to help students achieve their aims.
We will not disclose information about students unless we are legally obliged to do so or a student has agreed in writing in advance.
By enrolling you confirm that we may hold necessary business information about you including your name, address, course booking, payment and course record. No credit card information is held by Navathome.
Any contract between you and us shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute.
All dealings, correspondence and contact between us and you shall be made or conducted in the English language.
Every effort has been made to ensure the accuracy of course information. However, we cannot accept any liability for errors, omissions or inaccuracies in the course content.
We continuously improve the course content and we do welcome any feedback from students which improve the quality of the course.
All online material has been written and is under copyright to Navathome.com Ltd/
No part of the online documents can be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means, (electronic, mechanical, photocopying, recording or otherwise) or for any purpose, without the express written permission of Vic and Lyn Punch. Course material should be treated as for any copyrighted material.

Data protection.
Please note that Commodore Yachting does not store or have access to any of your credit card information. This is all managed securely by our card payment provider, WorldPay.

How and why we hold your personal information:
Use of www.navathome.com is open to those completing Navathome online courses provided by Navathome. This website is encrypted and maintained on a secure server and your personal details will not be used for any other purpose than completing your online course.

In order to take a course you will be asked for your name, email, telephone number and address. Your name and email address are used for the purposes of recording any grades or certificates achieved and to make contact with you and your telephone number and postal address for delivery of your course material.

Management of your course and any instructional support that you may need is provided by your Commodore Yachting RYA instructor working on behalf of Navathome. Access to the course and support is provided for an initial period of 6 months and this may be extended should you choose to extend your study period. To allow this to happen your instructor has personal contact information and has visibility of your progress and achievements in the course admin.

On completion of your course, your name and email will be retained on the Navathome database for the purpose of recording details of the course and any certification gained as a result of it. Please note that Commodore Yachting may retain personal information for the purpose of providing additional services to you not associated with the Navathome online course.

Cookies:
A session cookie is used to provide continuity and maintain your login from page to page. Cookies must be enabled in your browser to allow this happen. When you log out or close the browser this cookie is destroyed.

Length of access:
The initial period of access for a Navathome course is 6 months and this may be extended for a further 6 months for a period of up to 2 years from your expiry date. Your name and email is retained on this data base for the purpose of using the course when your current access is active or for a record of any course completion or certification when you have completed the course or your course access has expired.

Requesting removal of your personal data:
If you would like your personal data removed from www.navathome.com prior to the end of your access period or at any time before you have completed your course, you can request it by email. Please contact info@commodore-yachting.com giving your name and email address and the course you would like to delete. Please note that if you request deletion of your account before you have completed your course, your access to the course and records of your progress will be lost.

If you would like details of your online course removing from the Navathome database when you have completed the course, please email your request to info@commodore-yachting.com giving your name and email address. Please note that removal of course details from the Navathome database, means that any certification gained as a result of this course will not be verifiable by Navathome, nor would Navathome or Commodore Yachting be able to help with a replacement certificate.

Contact regarding your course:
Contact will normally be made by your RYA instructor. However, occasionally Navathome may contact you in relation to your course or account. This would normally be done by email. You will not receive any sales or marketing information from Navathome as a result of holding an account on the Navathome database.

If you have any questions about how we look after your personal information please contact us by email at info@navathome.com or info@commodore-yachting.com.

 

Own Boat Tuition – All conditions above apply.

In addition, the Student will be expected to reimburse any travelling or out-of-pocket expenses for the Instructor from our Gosport Marina base to wherever the vessel is kept.

The Student’s vessel will be expected to be equipped with all safety equipment in date for servicing and provide the Instructor with bedding and victualling whilst on board.

The Owner must notify his Insurance Company that there will be a qualified Instructor onboard delivering tuition during which time the Owner remains the Skipper. The Owners Insurance must be Fully Comprehensive and provide cover for all aspects of the activities and for the area in which the Skipper is expected to sail, allowing for any extra time required to allow for adverse weather.

Disclaimer – Commodore Yachting will accept no responsibility for any damage or loss caused to the vessel or any other vessel or persons whether caused by our Instructor, Crew or the Skipper. The Skipper will remain in charge and all responsibility and decisions made will be deemed to be those of the Skipper.

Can we help you?

We are committed to providing a high-quality service to all our students and charterers. When something goes wrong, we need you to tell us about it. This will help us to solve any problems and ensure that the remainder of your course or charter is as enjoyable as possible.

If you have a problem, please tell your instructor, skipper or our office at the earliest opportunity during your course or charter. If the problem persists we request that you tell our office during your time with us in order that things can be put right before you leave the boat. If a solution cannot be found you should then tell the Principal of Commodore Yachting.

You can contact us by telephone but we will need you to follow this up in writing within 14 days of the end of the course or charter if you would like us to look in to the matter. We need to know:

  • more about the problem
  • who you told whilst you were with us
  • what if anything was done to try to put things right
  • how you think we can assist.

What will happen next?

We will look into the matter and do our best to resolve any problems. At this stage, if you are still not satisfied, you should contact:

The Royal Yachting Association, RYA House, Ensign Way, Hamble, Southampton, SO31 4YA