Delivery & Returns

Delivery & Returns

Practical, Theory & Other Courses (Excluding online courses):

Our standard terms and conditions with regards to delivery and returns can be found here and should be referred to should any issues arise.

For purchases from our shop for course materials, postage costs are applied depending on your location in the world. This is for a standard “signed for” service and is non-negotiable. Alternatively, course materials can be bought online and then collected by the student upon commencement of their course or charter. For returns, all materials must be returned in their original packaging, and must not be altered, marked, damaged or defaced in any way. If goods returned are in any way damaged, a refund of costs cannot be made. It is the customers responsibility to ensure the returned goods are correctly addressed and are sent by a suitable postage service. We are not responsible for losses due to postal issues or negligence of others. We advise that any returned item is securely packaged and sent via an insured and recorded postal service.

Online Theory Courses:

Nav-at-Home Terms And Conditions:

11.1 Under and consumer protection (Distance Selling) regulations you have a statuary cooling off period of 14 business days from the day, your receive your course. During this period you can cancel your purchase up to 14 days from the day of purchase.  At any time during this period you can notify Commodore Yachting Ltd that you wish to cancel your contract with us and we will give a full refund including any delivery charges. The course materials must be returned unopened and in an ‘as new’ condition and the return postage paid. If the course materials are being returned because they are faulty then Commodore Marine Services Ltd (T/A Commodore Yachting) will refund any reasonable postage costs. Access to the online course material is terminated immediately. You will not be able to claim a full refund if the course material has been damaged or if you have no proof of purchase. Commodore Marine Services Ltd (T/A Commodore Yachting) reserves the right to deduct for the net cost of any missing or damaged course materials and postage.
11.2 Course expiry. There is an extendable access period of 6 months set for the course. An admin fee of £30 is charged for each time the course is extended. If the access lapses it can still be extended anytime within a period of 2 years from the date the access period lapsed. If a course remains dormant for more than 2 years, (has lapsed and not been extended within a period of two years) it will be terminated and the log in removed. Once a student has passed the assessment their course is complete and their access terminated.
11.3 Internet access. Students must have access to the internet and email to complete the course.
11.4 Users. The course is not transferable and access is for the applicant only.
11.5 Compatibility. Please check that the free trial runs on your device before booking.
The courses do not use a platform so work on most devices including IPad, IPhone, PC, Mac, Android etc. There some issues with the free chart plotter simulator provided by the RYA. It works on PC and Mac but not on mobile devices. It is not essential to the courses so can be worked around if a student does not have access the PC based units.
11.6 Pre course knowledge. Students should be at the correct level for the course being taken. No previous experience is required to take the Day Skipper theory course, Day skipper level theory is required for the Coastal/Yachtmaster theory and Coastal/Yachtmaster theory is required before taking the RYA Ocean theory.
11.7 We will provide online back up and land line telephone backup as required by each student and every endeavour will be made to help students achieve their aims. We will not disclose information about students unless we are legally obliged to do so or a student has agreed in writing in advance. By enrolling you confirm that we may hold necessary business information about you including your name, address, course booking, payment and course record. No credit card information is held by Nav-at-Home. Any contract between you and us shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute. All dealings, correspondence and contact between us and you shall be made or conducted in the English language. Every effort has been made to ensure the accuracy of course information. However, we cannot accept any liability for errors, omissions or inaccuracies in the course content.
11.8 We continuously improve the course content and we do welcome any feedback from students which improve the quality of the course. All online material has been written and is under copyright to Ltd. No part of the online documents can be reproduced, stored in or introduced into a retrieval system, or transmitted in any form or by any means, (electronic, mechanical, photocopying, recording or otherwise) or for any purpose, without the express written permission of Vic and Lyn Punch. Course material should be treated as for any copyrighted material.
11.9 Use of is open to those completing Nav-at-Home online courses provided by Nav-at-Home. This website is encrypted and maintained on a secure server and your personal details will not be used for any other purpose than completing your online course. In order to take a course you will be asked for your name, email, telephone number and address. Your name and email address are used for the purposes of recording any grades or certificates achieved and to make contact with you and your telephone number and postal address for delivery of your course material. Management of your course and any instructional support that you may need is provided by your Commodore Yachting RYA instructor working on behalf of Nav-at-Home. Access to the course and support is provided for an initial period of 6 months and this may be extended should you choose to extend your study period. To allow this to happen your instructor has personal contact information and has visibility of your progress and achievements in the course admin. On completion of your course, your name and email will be retained on the Nav-at-Home database for the purpose of recording details of the course and any certification gained as a result of it. Please note that Commodore Yachting may retain personal information for the purpose of providing additional services to you not associated with the Nav-at-Home online course.
11.10 Cookies: A session cookie is used to provide continuity and maintain your login from page to page. Cookies must be enabled in your browser to allow this happen. When you log out or close the browser this cookie is destroyed. Length of access: The initial period of access for a Nav-at-Home course is 6 months and this may be extended for a further 6 months for a period of up to 2 years from your expiry date. Your name and email is retained on this data base for the purpose of using the course when your current access is active or for a record of any course completion or certification when you have completed the course or your course access has expired.
11.11 Requesting removal of your personal data, if you would like your personal data removed from prior to the end of your access period or at any time before you have completed your course, you can request it by email. Please contact [email protected] giving your name and email address and the course you would like to delete. Please note that if you request deletion of your account before you have completed your course, your access to the course and records of your progress will be lost. If you would like details of your online course removing from the Nav-at-Home database when you have completed the course, please email your request to [email protected] giving your name and email address. Please note that removal of course details from the Nav-at-Home database, means that any certification gained as a result of this course will not be verifiable by Nav-at-Home, nor would Nav-at-Home or Commodore Yachting be able to help with a replacement certificate.
11.12 Contact regarding your course. Contact will normally be made by your RYA instructor. However, occasionally Nav-at-Home may contact you in relation to your course or account. This would normally be done by email. You will not receive any sales or marketing information from Nav-at-Home as a result of holding an account on the Nav-at-Home database. If you have any questions about how we look after your personal information please contact us by email at [email protected] or [email protected].