COVID Procedures & Customer Care
Our Primary Concern Is Your Safety:
At Commodore Yachting we take the safety and welbeing of our customers and staff very seriously.
During these tough times we want everyone to know that we are doing everything we can to help minimize the risk of catching or spreading Coronavirus / Covid-19.
Primarily, we are adhering to current Government restrictions and guidance to ensure that any risk has been mitigated as much as possible. We are currently open for the full range of practical sailing courses and yacht charters that we would normally offer.
We are as usual open and taking phone calls and answering emails until 9pm each evening – So please don’t hesitate to get in touch to discuss future plans.
If you have a course/charter booked and paid for which you haven’t managed to do yet, rest assured we have already contacted all our customers with new dates via email. If you haven’t received an email from us, please don’t hesitate to give us a call or send us an email. Requests for refunds will be processed in accordance with our standard terms and conditions.
We would like our customers to ensure that they strictly adhere to any restrictions put in place. During these times we all have to work together to ensure that the spread of Coronavirus / Covid-19 is reduced, so we can all enjoy sailing. We are sure that no-one wants another lockdown, so please ensure you adhere to the law and use common sense.
If you haven’t signed-up to our newsletter, please do so here. Our newsletter will include important updates and news from us, as well as special offers which will hopefully mean you can all enjoy some bargains and special offers.
Our procedures when we go sailing:
Upon attending a course at our Gosport marina base, we will ask you if you want to be tested for Coronavirus/COVID-19. The tests we have are the same as used in the NHS and provide a 97.8% accurate result (Subject to exposure dates to anyone who may have been infected). If you test positive we will ask you to return home and will defer your course. Whilst there is no legal requirement for you to undertake a test with us, we prefer everyone on a course to be tested. Our instructors will undertake a test prior to each course.
Our Fleet – Our fleet yachts are meticlously scrubbed and sanitised prior to every course/charter taking place. We thoroughly mop-through the yachts with a strong bleach solution, and all surfaces are washed down with a bleach or Milton solution. Other surfaces are sprayed with anti-viral/bacterial surface sprays. Externally all surfaces are washed and scrubbed down, with items such as steering wheels, winches and grab handles cleaned using anti-bacterial/viral sprays which can be found on the boats.
Our Classrooms – These are cleaned and sanitised in the same way as our fleet yachts.
Personal Protective Equipment (PPE) – As it’s now past the 19th July, we are not enforcing the use of face-masks, but are happy if you feel the need to wear one during your course. We still continue to test our staff for Coronavirus / Covid-19 on a weekly basis when working to check that we are operating in a safe manner. We would ask that ALL our students/customers arriving at the marina act sensibly and do not risk their own health or ours. Please do not attend the marina if you are displaying any signs of Coronavirus / Covid-19.
The simple rule for Coronavirus / Covid-19 is that you should stay at home to prevent the risk of catching and spreading the virus, maintain distances if you are out and about, and that you wear a mask and wash your hands with alcohol gel or soap regularly.
If we all adhere to the rules, then there is every chance we’ll all be able to enjoy a great summer of sailing together.
Stay safe and well in 2021, and we’ll see you soon!
From Jon & Tom