COVID Procedures & Customer Care
Our Primary Concern Is Your Safety:
At Commodore Yachting we take the safety and welbeing of our customers and staff very seriously.
During these tough times we want everyone to know that we are doing everything we can to help minimize the risk of catching or spreading Coronavirus / Covid-19.
Primarily, we are adhering to current Government restrictions and guidance to ensure that any risk has been mitigated as much as possible. We are currently closed, but are opening up again on 29th March 2021 for a restricted amount of practical sailing courses.
We are still taking phone calls and answering emails as usual – So please don’t hesitate to get in touch to discuss future plans.
If you have a course/charter booked and paid for which you haven’t managed to do yet, rest assured we have already started contacting all our customers with new dates. If you don’t hear from us shortly, please don’t hesitate to give us a call or send us an email. Requests for refunds will be processed in accordance with our standard terms and conditions.
We would like our customers to ensure that they strictly adhere to restrictions put in place. During these times we all have to work together to ensure that the spread of Coronavirus / Covid-19 is reduced, so we can all get sailing sooner. We are looking forward to opening again on 29th March, but need everyone to be sensible and responsible. We are sure that no-one wants another lockdown, so please ensure you adhere to the law and use common sense.
If you haven’t signed-up to our newsletter, please do so here. Our newsletter will include important updates and news from us, as well as special offers which will hopefully mean you can all enjoy some bargains when we are allowed to go sailing again.
What timeframes we can run courses in:
- 29th March onwards – Practical sailing courses such as Competent Crew and Day Skipper. Boats will return to our Gosport Marina Base each evening and students can either go home, or be split out across other boats in our fleet (If available – Please contact us at least a week prior to your course commencing to confirm accommodation availability). If accommodation is not available then you will have to seek alternative accommodation elsewhere at your cost.
- 17th May onwards – Theory courses will start again, and all practical sailing courses will recommence with accommodation on board as normal.
Our procedures when we can go sailing:
Upon attending a course at our Gosport marina base, we will ask you if you want to be tested for Coronavirus/COVID-19. The tests we have are the same as used in the NHS and provide a 97.8% accurate result (Subject to exposure dates to anyone who may have been infected). If you test positive we will ask you to return home and will defer your course. Whilst there is no legal requirement for you to undertake a test with us, we prefer everyone on a course to be tested. Our instructors will undertake a test prior to each course.
Our Fleet – Our fleet yachts are meticlously scrubbed and sanitised prior to every course/charter taking place. We thoroughly mop-through the yachts with a strong bleach solution, and all surfaces are washed down with a bleach or Milton solution. Other surfaces are sprayed with anti-viral/bacterial surface sprays. We also use sanitiser “fumigation bombs” which fumigate the yachts internally, post-cleaning just to be sure we’ve covered all the unseen nooks and crannies. Externally all surfaces are washed and scrubbed down, with items such as steering wheels, winches and grab handles cleaned using bleach or Milton solutions and anti-bacterial/viral sprays.
Our Classrooms – These are cleaned and sanitised in the same way as our fleet yachts.
Personal Protective Equipment (PPE) – We ensure our instructors and staff wear face masks, and gloves when undertaking courses. We also provide alcohol gel on each yacht and at each desk in our classrooms. We also test our staff for Coronavirus / Covid-19 on a weekly basis to check that we are operating in a safe manner. We would ask that ALL our students/customers arriving at the marina wear a face mask and adhere to good practice with PPE and hand washing at all times. Please do not attend the marina if you are displaying any signs of Coronavirus / Covid-19.
The simple rule for Coronavirus / Covid-19 is that you should stay at home to prevent the risk of catching and spreading the virus, maintain distances if you are out and about, and that you wear a mask and wash your hands with alcohol gel or soap regularly.
If we all adhere to the rules, then there is every chance we’ll all be able to go sailing sooner rather than later.
Stay safe and well in 2021, and we’ll see you soon!
From Jon & Tom